Client
Paula's Choice Singapore

My Role
UI/UX Design
Web Development

Background
Paula's Choice Skincare began with a commitment to customer advocacy and education, and that remains a core element of the brand's philosophy and product development.

I was tasked with carrying out user research, conducting design sprints, and creating designs for the website. I worked on various projects, such as the e-commerce store redesign and other microsites.

Microsites
My initial task was to design microsites to introduce new products. I was responsible for the design and coding of the microsites.

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Discover
In order to help customers who are new to the brand, we created a web app called Discover. By using this tool, customers can learn about suitable products for their skin type and concern. They can also obtain a personalised routine upon completing Discover.

The result of launching Discover was a decrease in customer enquiries for product recommendations through our live chat, as customers used Discover instead.

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